A Broad Match Modifier is a variation on the traditional Broad Match for your keyword matching options. They can drive an improved reach and ROI. We’ll illustrate in a case study for a community bank client later in this blog. First, some basics on how the Broad Match Modifier works.

The Broad Match Modifier as Your Ultimate Reach: How it Works

When setting up your keyword match types, Broad Match gives you the most reach and variability in the searches your ad can appear on. In addition, the keyword’s cost-per-click (CPC) tends to be lower than using phrase or exact match. For example, if you have set up the keyword “men’s shoes” as a broad match, your ad can appear whenever Google Ads thinks it’s relevant. The ad could be triggered by searches like “shoes for men,” “men’s tennis shoes,” “dress shoes for men” or “loafers for guys.” It can appear on any synonym, plural or variation Google Ads thinks is appropriate.

This results in a wide reach to a lot of different searchers. However, often times the reach is too wide and you are getting clicks (each one costing you money) from searchers who are not looking for your particular product. You are selling dress shoes and your ad is appearing in searches for tennis shoes.

Phrase and Exact Match will focus your ads to appear in front of a much more limited set of searchers. Often times, they narrow the search down too much. The result is you don’t achieve the necessary impression volume you need to reach your marketing goals. What you need is a better balance of reaching a larger audience and yet focusing in on your product – and the Broad Match Modifier affords you exactly this balance.

What is Broad Match Modifier and how does it differ from straight Broad Match?

Broad Match Modifier will allow you to maintain a larger reach for different searches, while giving you some ability to focus the searches that your ad appears upon.

When Broad Match Modifier is used, a “+” is placed in front of a keyword, telling Google Ads to include that word “as is” in the search. Then the keyword can appear in any order in the actual search query, but the modified word or a close variation (plurals, stems, etc.) must be included.

For example:

The keyphrase “+women’s hats” could trigger an ad to appear when the searcher types in “women’s caps,” “white hats for women” or “women’s red caps.” It would not appear on “girl’s hats” because the modifier keyword “women’s” (or a close variation) was not included in the search.

In addition, you can use Broad Match Modifier to modify multiple words in your larger keyphrase you are bidding on:

The keyphrase “+women’s +hats” will trigger your ad when the searchers enter “women’s hats,” “hats for women,” “women’s blue hats” or “lacy women’s hats.” Your ad would not be triggered without both “women’s” and “hats” included in the search. Remember that the order of the words does not matter. This allows for a broader reach than phrase match where the order is maintained.

Case Study: Broad Match Modifier for a Community Bank’s Google Ads Campaigns

One of our clients, a community bank, wished to target real estate investors searching for multi-family properties. After developing an initial keyword list with a split of 30% broad match, 30% phrase match and 40% exact match, the campaign was launched. We targeted three medium size cities and six counties.

After one week’s worth of traffic, we analyzed the results, both from a conversion-to-lead basis and from a search query basis. The phrase and exact match traffic was very low. The traffic we did see performed well but at too low volume to meet the client’s goals.

Broad match generated plenty of traffic volume but a very low conversion rate. When we reviewed the search queries (Search Terms Report) that were driving the clicks, we saw a lot of consumer-based traffic. Terms being bid upon, such as “apartment building loan,” were triggering the client’s ads for terms such as “loans for apartment” and “loans to buy an apartment.” Traffic from these searches would land on the site and exit after it became apparent the bank was offering loans to purchase apartment buildings, not just one apartment. The Broad Match traffic was converting to a lead at less than a 0.5% rate.

Modifying the Broad Match List

We worked with the client to modify the Broad Match list into a more focused Broad Match Modifier list. Some of the terms were updated to Broad Match Modifier, for example:

“apartment building loan” became “+apartment+building+loan.” This had our client showing up for more relevant searches, such as “loans for apartment buildings” and “loans to buy apartment building.”

Results: CTR went from 1.85% to 3.99% in the first week. Conversion rates jumped from 1.78% to 5.10%.

“financing rental units” became “financing+rental+units.” The client’s ads began showing for searches on “best rates for financing rental units” and “banks who finance rental units purchase,” among others.

Results: CTR went from 2.57% to 3.77% in the first week. Conversion rates jumped from 0.78% to 4.22%.

A Winning Campaign

Over the course of two weeks across the entire campaign, we saw the traffic from the Broad Match list (now a Broad Match Modifier list) improve its conversion-to-lead rate to 4.1% while still maintaining a strong volume. The search queries driving the clicks were much more relevant to the ideal customer profile we had developed at the start of the engagement.

We were also able to add to our Phrase and Exact Match list based on analyzing the post-change search queries. We found a series of phrases that were not originally identified and added them to the appropriate ad groups.

Broad Match Modifier allowed our client to run ads in a limited geographic area with a more specific set of targeting options that resulted in improved conversion rates.

By John Thyfault, Vice President of Search Engine and Social Media Marketing, Beasley Direct and Online Marketing, Inc.

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The post Broad Match Modifiers: How We Greatly Improved the Click-Through and Conversion Rates for a Community Bank Using Broad Match Modifiers in Google Ads appeared first on Beasley Direct and Online Marketing.

In a time when the competition for visitors driven to your site from Google AdWords is increasing, using all the tools that are available to spend your budget wisely is a must. This is particularly true for companies that have locations that are only open during certain hours. Or, if you know your searchers have a specific pattern when they’re looking for your type of company, which was the case of our franchise client. This makes time based geo targeting a critical, competitive skill for your tool set.

Getting in Front of the Right Searcher at the Right Time

There are two settings within AdWords that can allow your ads to get in front of the right searcher at the right time. AdWords allows advertisers to set-up schedules when your ads will appear in front of your potential customers. You can set schedules by time of day, day of the week and even multiple live and dark periods during a specific day. This can allow for a very targeted approach to when your ad is being displayed.

We used this to great effect for our office cleaning franchise client, by having multiple live and dark periods during the business week. The client offered janitorial service franchises on a regional basis. The potential customers that they were looking for were divided into two groups:

1. Individuals 

An individual who was already working as an office cleaner for someone else and wanted to become their own boss. This potential customer would be working after normal business hours, from 7:00 PM to 1:00 AM. They would have time to search online in the afternoon, also after 1:00 AM, and on the weekends. They were generally looking for a single unit franchise.

2. The Successful Business Person

The second customer being targeted was the successful business person who was looking to become a business owner and to make a wise investment in a franchise business. They would do online searches during normal business hours with some time spent online during Sunday afternoon.

A Unique Message for Each Targeted Customer Profile

Both customer profiles had a unique set of messages that they would respond to as well as having a different tone of voice in the ad. We created separate campaigns for the two customer segments. The campaigns were targeted to their specific times online and containing the different messaging that resonated with the segment. This improved the client’s performance in both CTR (click through rate) and CPL (cost per lead very rapidly). CTR bumped from 2.5% to 5.9% on average and the cost per lead decreased by 22% within the first month.

The Key for Campaign Performance in Multi-Time Zone or International Scheduling

The above is a very locally geo targeting scenario, being focused on a specific city or state. If this was being run out of a local AdWords account, the geo settings are a simple thing to set up. But often, an advertiser will be displaying ads across multiple time zones or even countries. This adds a wrinkle to how the schedules are set up. The following is the key to getting the campaigns to perform by ad scheduling in a multi-time zone situation. Remember that your AdWords account has a permanent time zone assigned to it when it was originally set-up. This generally matches your billing address but can be set to your choice initially. Once set though, it is unchangeable.

This can make for a bit of a challenge when setting up national or international campaigns. For example, if you are in Los Angeles and you wish to run an ad schedule for a Boston targeted campaign, you need to offset the start and end times by 3 hours to account for the time zone difference. This can quickly result in multiple campaigns that may be identical in all aspects except for the ad schedule.

Customer Profiles, Online Times and Location in Time Based Geo Targeting

Understanding the profile of individual customer segments, the times that they are online and where they are located can dramatically improve your performance. It is all about having the ads live when your customers are searching and dark when they are offline. This will result in a more qualified click on the ad and an increased likelihood to convert to a lead or a sale. AdWords gives you the tools to do this and the smart advertiser will take advantage of them to spend their dollars wisely.

Click here to view a video on AdWords targeting.

The post Improving AdWords Performance with Time Based Geo Targeting: A Case Study for a National Office Cleaning Franchise with Local Offices appeared first on Beasley Direct and Online Marketing.